Bill been taken out when o2 recycle funds should be in!

[Anonymous]

A few months ago I sent in an old phone to o2 recycle. After weeks of problems I was finally told the cash would be added to my account, that was on the 14th of December.

I have just logged into my online banking, and into my o2 account to find that there has nothing been added and this months bill has been taken when this receyle payment should cover this months and next months bill.

I am very disappointed and very frustrated with this as I have had nothing but problems and was warned about using o2 due to problems, but I gave the benefit of the doubt.

Seems like o2 is very quick to take my cash but doesn't like handing it out!!

[Anonymous · Accepted solution]

Sounds a bit rubbish.

I can't really offer any other advise other than to contact O2 CS on 202 from your phone.

Let us know how you get on.

[Anonymous]

I emailed them and got this response....



Hello and thank you for your email.



Unfortunately we have been experiencing problems with our bank.



However I can confirm that your payment will be with you by 5pm tonight.



thanks



Allan Ferguson

Customer Care Advisor

O2 Recycle

www.O2Recycle.co.uk

0845 505 02 02



Seems they had no problems with the bank when my bill went out 😕