Bill Download

[Anonymous]

I cannot seem to download my bill.  When I click on Download Airtime Bill it opens another tab (02 Companion Login) which is a blank page.  I no longer see Download PDF Bill.

[Paul_H]

I don't believe it.  Having had to get my last set of bills in Q4 emailed to me, and then confirmed the problem was resolved when the fix was rolled out I am now unable to print the bills AGAIN and this time for the blank page reason.  This really isnt good enough - is it so much of a problem to expect a bill that I can download and print?  I am about to try Edge then FF rather than IE11 but seriously is that the o2 solution?

Update Edge gives

Hmmm...can’t reach this page Try this Make sure you’ve got the right web address: https://service.o2.co.uk Search for "https://service.o2.co.uk" on Bing Refresh the page Details Error Code: 0x0000000F

This suggests that the URL being called doesnt exist or is unreachable.  I have service.o2.co.uk in my trusted websites.

Firefox worked, so it seems o2 don't like Microsoft!  I didnt have to delete any cookies (that has never worked in the history of mankind in my limited experience.)

[MI5]

I assume you have cleared cache and cookies again?