Hi, I had moved my job and my old phone with three wouldn't get a signal at my new place of work, the contract was up for renewal so I got a monthly rolling sim only contract with o2 to try their network and service, it works great at my workplace so I went into the o2 shop and got a 24 month contract with a phone, the woman in the shop said that she couldn't change my rolling sim over because I hadn't had it long enough so would get a new contract and cancel my sim only contract as I only needed one contract. I noticed on my online banking that I was being charged a lot of money from o2 so I rang up o2 to find out why, she told me that my sim only deal hadn't been cancelled and could tell me that I haven't used it since getting my 24 month contract, she then cancelled it and told me to email o2 to get a refund. I cannot find anyway of emailing o2 about getting a refund, the email address I tried with was sent back stating that the email address wasn't used anymore, I tried live chat and the operator was next to useless stating that nothing has been cancelled which is wrong because I have checked! So how can I speak to the right department about claiming a refund for o2's mistake?
