cancel
Showing results for 
Search instead for 
Did you mean: 

Being charged for unwanted Data downloads. Help !

Anonymous
Not applicable

I am getting totally fed up. I am currently in France and have now been charged three times £1.99 each time for "O2 travel data" so I phoned on the supposedly free helpline (and have been charged) and apparently have to set the HSPacket data to disabled. It took me ages to fiddle around as it was greyed out, but by going to the network setting there are three options, GPRS 3G and dual, I set it to GPRS and was able then to disable the HSpacket data. I only want to use the Internet on my phone, nokia asha 302, as an emergency back up and then ONLY in a free wifi situation, never roaming. So I have set it to always check I am on a WLAN connection before Internet connecting BUT my phone seems to have a mind of its own and download stuff (?) supposedly updating apps ??? I don't want it doing this. So having set the HSPacket data to disabled, can I be assured this will stop ? ANd what about the free numbers too ??? And when there is a little E in the top screen corner, am I being charged for anything then ? And also, I downloaded a mail for messaging app, as instructed for my virginmail account and now that's not working either ! Help !

Message 1 of 23
7,003 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 94979 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

Try the following:

Turn Off - Packet Data

Step 1. Menu

Step 2. Settings

Step 3. Connectivity

Step 4. Packet Data

Step 5. HS Packet Access

Step 6. Select from Enabled / Disabled (DISABLED)

NOTE: To ENABLE ...follow Steps 1-5 but select Enabled instead

 

View solution in original post

Message 8 of 23
6,225 Views
22 REPLIES 22

Anonymous
Not applicable

Turn off mobile data & that should do it

Message 2 of 23
6,261 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

What phone so we can give the correct location

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 23
6,259 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Nokia Asha 302..as he said above.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 23
6,253 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

doh missed it with no pagination etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 23
6,250 Views

Anonymous
Not applicable

Where exactly do I find the mobile data switch ? Have trawled though EVERY setting on the phone ( Nokia asha 302 BTW )

Message 6 of 23
6,248 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

This is not a smartphone and doesn't seem to have these settings, you need to stop or remove the program which is connecting to data :

 

http://discussions.nokia.com/t5/Asha-and-other-Nokia-Series-30/Switch-Off-GPRS-Settings-on-ASHA-302/...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 7 of 23
6,237 Views

jonsie
Level 94: Supreme
  • 94979 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

Try the following:

Turn Off - Packet Data

Step 1. Menu

Step 2. Settings

Step 3. Connectivity

Step 4. Packet Data

Step 5. HS Packet Access

Step 6. Select from Enabled / Disabled (DISABLED)

NOTE: To ENABLE ...follow Steps 1-5 but select Enabled instead

 

Message 8 of 23
6,226 Views

Anonymous
Not applicable

I have managed to disable the HS Packet Data setting, will this stop these unwanted downloads now then ? 

Message 9 of 23
6,221 Views

jonsie
Level 94: Supreme
  • 94979 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

According to the Nokia help forum it will but I haven't used Nokias for a good few years.

Message 10 of 23
6,217 Views