Being billed for wifi calls

[TeeeeCeeee]

I always have wifi calling enabled, O2 are billing me for international calls - WHY?

[MI5]

@TeeeeCeeee 

WiFi calls are billed the same as network calls and are charges at the same rates. 

WiFi calling isn't free unless you use apps such as facetime and WhatsApp etc.

[TeeeeCeeee]

Ps, plenty data available, and all wifi/4G connections are good both now and during the calls

[MI5]

See answer above.

[TeeeeCeeee]

Thanks, I guess O2 don't mention this on purpose????

[O2Stacey · Accepted solution]

Hi @TeeeeCeeee 

Please see the link to the O2 help and support page regarding all things Wifi calling. https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Hope this helps

Stacey

[MI5]

Yes, it's all explained https://www.o2.co.uk/connectivity/wifi-and-4g-calling