Beginning to regret switching to O2 - PAC codes

[DominicY]

I am switching to O2 from Vodafone and now I am signed up, it seems almost impossible to contact them by phone or online chat. Which is deeply irritating.

It also means I don’t know how to initiate y number transfer. I entered the PAC code during the signup process but have received no notifications that the transfer is happening. Does anyone know how its supposed to work? Or how I can check?

Thanks

Dominic

[MI5]

@DominicY 

All numbers to try here Guide: Coronavirus Community Help and Support 

[DominicY]

Thanks!

[MI5]

You're welcome

[DominicY]

Still haven't managed to speak to anyone. Still no action on number transfer. I think I'm still in my 14 day cooling off period. I think this complete shutdown of customer services is pretty unjustified. If anyone from O2 reads this forum please help me

[MI5]

@DominicY 

Keep trying....

[DominicY]

Got the supremely unhelpful email below from "BluePrism@O2.com". It seems the number port has failed. Now have been in a customer services phone queue for 1h41m and counting. Since I have two numbers on the account, I don't even know which this refers to.

This is how O2 on-board new customers. It's woeful.

Dominic

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