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Can’t contact any customer support. Gangsters!

numb15
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I was charged for a couple of SMS despite having a “failed delivery” message and confirmation from the recipient they did not receive them. I went to the Support tab on the app and isn’t it just typical there is no phone number there? God forbid they let you speak to an actual human being! I can’t send a message either because “all agents are busy” repeatedly. Bunch of gangsters. I regret switching from Vodafone who have far better 3G/4G reception and slightly better customer service. O2 seems to adopt the Ryanair approach to customer service.

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madasaf1sh
Level 67: Unsung hero
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@numb15 


It is in a link on every page called the contact us link, even the footer on the forum  and if you arent a business customer you need to call 202 or 0344 809 0202


The link to contact us is https://o2.co.uk/contactus

 

madasaf1sh_0-1652087484396.png

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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numb15
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Ok, I just found through a search engine there’s an 8002 number we can call from our mobiles. Why don’t they spell this number out clearly on the Support tab? It isn’t rocket science.  

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madasaf1sh
Level 67: Unsung hero
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Registered:

@numb15 


It is in a link on every page called the contact us link, even the footer on the forum  and if you arent a business customer you need to call 202 or 0344 809 0202


The link to contact us is https://o2.co.uk/contactus

 

madasaf1sh_0-1652087484396.png

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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numb15
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Hi, in that Contact Is section I only get the option of sending a message. No phone number appears 

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madasaf1sh
Level 67: Unsung hero
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It is right at the bottom of the page, and you click the type of account, as just been on that page.... 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 5
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