Can’t contact any customer support. Gangsters!

[numb15]

I was charged for a couple of SMS despite having a “failed delivery” message and confirmation from the recipient they did not receive them. I went to the Support tab on the app and isn’t it just typical there is no phone number there? God forbid they let you speak to an actual human being! I can’t send a message either because “all agents are busy” repeatedly. Bunch of gangsters. I regret switching from Vodafone who have far better 3G/4G reception and slightly better customer service. O2 seems to adopt the Ryanair approach to customer service.

[numb15]

Ok, I just found through a search engine there’s an 8002 number we can call from our mobiles. Why don’t they spell this number out clearly on the Support tab? It isn’t rocket science.  

[madasaf1sh · Accepted solution]

@numb15 

It is in a link on every page called the contact us link, even the footer on the forum  and if you arent a business customer you need to call 202 or 0344 809 0202

The link to contact us is https://o2.co.uk/contactus

[numb15]

Hi, in that Contact Is section I only get the option of sending a message. No phone number appears 

[madasaf1sh]

It is right at the bottom of the page, and you click the type of account, as just been on that page....