Bank text messages not being received

[burmz]

Hi all,

My wife and I recently moved from Sky to O2 and grabbed a great deal on iPhone 12 Minis. Problem comes with the porting of numbers where we can no longer receive verification codes from our banks. My wife also can't receive a verification code form Apple to link her number to her iCloud account.

Having scoured the web for a solution, there doesn't seem to be one particular thing that causes this, and the piece of info that keeps popping up is to wait as the port will not be complete. I got hold of someone at O2 via the chat yesterday who told me that the port will usually take 24-48h to complete. I have tried again this moening and still have no texts coming through from the bank, and it's now approaching 72h since the port was initiated. She was unable to further assist as she said that all she could do was pass the info on to the relevant department.

Can anyone perhaps shed any more light on what may be the issue here?

Thanks in advance!

[MI5]

@burmz 

Assume you have rebooted phones since the port in?

[burmz]

Thanks for your response @MI5.

We have rebooted on multiple occasions, removed sim and wiped down, and also tried the trick of selecting another network before reselecting O2 again. I have also tried resetting the network settings on my device, and nothing has made any difference.

[MI5 · Accepted solution]

@burmz 

You need to report it to O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[cwmparc]

@burmz Are the numbers correct in settings-phone-my number?