Auto Top up not working

[Anonymous]

I've been trying to set up auto top up. I've entered all my card details and received the e-mail to click on the link to confirmt the auto top up. All I've been getting for the past two days is:

Something's gone wrong....

We’re updating our auto top-up site.
We won’t be long. Come back later and the site should be up and running again. 
Top up now by calling us on 4444 from your mobile (it’s free). Or go to o2.co.uk/topup to see the many ways you can top-up.

When will the site be fixed as my account is now in limbo - as it shows a pending request to set up auto top up.

[MI5]

It's another part of the website that's been down for weeks.
Best you call 4445 and speak to CS to set it up as I wouldn't be waiting for them to fix it.

[Anonymous]

@Anonymous Nobody from here will know when the site is fixed. It's almost like o2 is waiting for the whole thing to disintegrate at the moment piece by piece 

[Anonymous]

It's really frustrating-didn't fancy calling as the hold times are usually horrendous

[Anonymous]

That will be the only way to resolve it I think 

[MI5]

You've got 2 choices...
1- wait indefinitely
2- call CS

[jonsie]

Best time to call is around 8.30 am.

[Anonymous]

Looks like my only option is to call - I'll try early!

[MI5]

Let us know how it works out for you.

[Anonymous]

@Anonymous Good luck & let us know what happens