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on
20-09-2023
14:18
- last edited on
20-09-2023
19:01
by
Mike_T
Ref Device No. xxxxxxxxxxxxx
My monthly bill is usually around £13. In August it was £54.66. With £34.63 billed as minutes where usually it is £0.0 What has happened? Thank you.
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
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on 20-09-2023 14:24
Very likely you phoned numbers not included in your allowance
These can be easily checke in My O2
Your Allowances - what is and isn't included. - O2 Community
- 12551 Posts
- 80 Topics
- 3292 Solutions
on 20-09-2023 14:24
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on 20-09-2023 14:24
I would remove your mobile number from your post, as you are liable should someone use your number to scam or spam you, as you have posted on a public forum.
You will need to login to myo2 and have a look at what the extra charges are for. If you still cant find them, then you will need to contact o2, if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 20-09-2023 14:24
Very likely you phoned numbers not included in your allowance
These can be easily checke in My O2
Your Allowances - what is and isn't included. - O2 Community
- 3 Posts
- 1 Topics
- 0 Solutions
on 20-09-2023 18:40
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on 20-09-2023 18:40
Thank you for your advice. Yes it is as you say. Basically me being dull!
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on 20-09-2023 18:41
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on 20-09-2023 18:41
Thank you for your helpful reply.
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on 20-09-2023 18:59
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on 20-09-2023 18:59

