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22-01-2024 12:34 - edited 22-01-2024 12:35
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22-01-2024 12:34 - edited 22-01-2024 12:35
I just went onto my o2 account to find my device cost is not part of one bill. To be honest, I rarely get any e-mail from them. Nor do I really read the o2 website news.
So when did these changes come about and does this mean i have to pay the entire remaining cost to terminate or upgrade the contract now?
I have no plans to but separate device and airtime cost is one of the reasons I stuck with them.
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on 22-01-2024 16:09
If you got the plan through o2 then you are still on refresh @anticpated - so if you pay off the device plan you can leave.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 22-01-2024 12:35
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on 22-01-2024 12:35
Only if you are the new billing platform, my wife who got moved over are billed as one Direct Debit, yet I am on the old platform and its still 2 direct debits.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 22-01-2024 12:39
Sorry should say now part of one bill.
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on 22-01-2024 12:42
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on 22-01-2024 12:42
Yeah its all one bill, but you just pay off your device plan as normal..
This has been happening for months as people move over..
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 22-01-2024 13:32
I wasn't advised of this so feel like you are locked into one cost now like other networks. Such a shame.
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on 22-01-2024 16:09
If you got the plan through o2 then you are still on refresh @anticpated - so if you pay off the device plan you can leave.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here

