Arrears paid still no service

[Kelsey7]

Hi I’ve just paid the arrears on my account as my internet was cut off this morning will this now be restored to normal as I have young kids who rely on this for tv aswell as me for work

[Bambino]

@Kelsey7 It can take 48 hours for payment to clear O2's account. 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

If you have no phone to use, download Skype to call the 0800 number: Guide: A Guide to Skype 

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Are you referring to phone / broadband or both

For broadband contact Virgin 0345 4541111