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Monterue
Level 1: Joiner
Monterue
Posts: 4
Registered: ‎14-06-2019

Apple watch

on ‎16-06-2019 19:33

Received my Apple Watch yesterday however when I got to set up data in Watch app on my iPhone I am getting a pop up telling me O2 do not support Apple Watch. Help! has any one else had this problem Gurus reset eSim but no change, any solutions?

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MI5
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Registered: ‎04-04-2012

Re: Apple watch

on ‎16-06-2019 19:37

@Monterue 

It may take upto 24 hours for the reset to work. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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WispaRed7
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Re: Apple watch

on ‎17-06-2019 06:30

Thank you for your post @Monterue 

Welcome to the community Welcome

*possum si vollo* *per ardua ad astra*



I don't work for O2
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slenpree
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slenpree
Posts: 28
Registered: ‎09-05-2013

Re: Apple watch

on ‎17-06-2019 08:54

Hi Monterue, update your carrier settings, you're still on v36 if you're getting that message but need to be on v36.2. Go to settings->about on your iPhone to do that.

i have a mobile phone on o2
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Monterue
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Monterue
Posts: 4
Registered: ‎14-06-2019

Re: Apple watch

on ‎17-06-2019 09:45

Hi I’m on 36.5.3
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Monterue
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Monterue
Posts: 4
Registered: ‎14-06-2019

Re: Apple watch

on ‎18-06-2019 08:15

O2 have reset esim twice still no data plan on watch
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slenpree
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slenpree
Posts: 28
Registered: ‎09-05-2013

Re: Apple watch

on ‎18-06-2019 09:07

@Monterue under mobile data in watch app, does it say “activating” with a spinning circle ?
i have a mobile phone on o2
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Monterue
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Monterue
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Re: Apple watch

on ‎18-06-2019 11:08

No sim and no connection
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DEtheridge
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DEtheridge
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Registered: ‎26-11-2018

Re: Apple watch

on ‎19-06-2019 08:48

Have you updated Watch OS?
I couldn't get data to work until I did the update (nor could I see the ECG app)
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slenpree
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slenpree
Posts: 28
Registered: ‎09-05-2013

Re: Apple watch

on ‎19-06-2019 09:57

The provisioning of the eSIM has got stuck in the o2 network. You have to create a case with their support. You get an INC number and someone clears down all previous provisioning attempts and then in the watch app you can try again. When you try again it should detect your account already has a watch plan on it and that you just want to link your watch to it.
i have a mobile phone on o2
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