Apple watch

[Monterue]

Received my Apple Watch yesterday however when I got to set up data in Watch app on my iPhone I am getting a pop up telling me O2 do not support Apple Watch. Help! has any one else had this problem Gurus reset eSim but no change, any solutions?

[MI5 Level 94: Supreme]

@Monterue 

It may take upto 24 hours for the reset to work. 

[WispaRed7 Level 48: Jubilant]

Thank you for your post @Monterue 

Welcome to the community 

[slenpree]

Hi Monterue, update your carrier settings, you're still on v36 if you're getting that message but need to be on v36.2. Go to settings->about on your iPhone to do that.

[Monterue]

Hi I’m on 36.5.3

[Monterue]

O2 have reset esim twice still no data plan on watch

[slenpree]

@Monterue under mobile data in watch app, does it say “activating” with a spinning circle ?

[Monterue]

No sim and no connection

[DEtheridge]

Have you updated Watch OS?
I couldn't get data to work until I did the update (nor could I see the ECG app)

[slenpree]

The provisioning of the eSIM has got stuck in the o2 network. You have to create a case with their support. You get an INC number and someone clears down all previous provisioning attempts and then in the watch app you can try again. When you try again it should detect your account already has a watch plan on it and that you just want to link your watch to it.