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Level 1: Joiner
Posts: 4
Registered: ‎14-06-2019

Apple watch

Received my Apple Watch yesterday however when I got to set up data in Watch app on my iPhone I am getting a pop up telling me O2 do not support Apple Watch. Help! has any one else had this problem Gurus reset eSim but no change, any solutions?

Posts: 88,581
Topics: 535
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Registered: ‎04-04-2012

Re: Apple watch

@Monterue 

It may take upto 24 hours for the reset to work. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 11,549
Topics: 255
Kudos: 447
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Registered: ‎11-01-2014

Re: Apple watch

Thank you for your post @Monterue 

Welcome to the community Welcome

*possum si vollo* *per ardua ad astra*



I don't work for O2
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Level 2: Apprentice
Posts: 28
Registered: ‎09-05-2013

Re: Apple watch

Hi Monterue, update your carrier settings, you're still on v36 if you're getting that message but need to be on v36.2. Go to settings->about on your iPhone to do that.

i have a mobile phone on o2
Level 1: Joiner
Posts: 4
Registered: ‎14-06-2019

Re: Apple watch

Hi I’m on 36.5.3
Level 1: Joiner
Posts: 4
Registered: ‎14-06-2019

Re: Apple watch

O2 have reset esim twice still no data plan on watch
Level 2: Apprentice
Posts: 28
Registered: ‎09-05-2013

Re: Apple watch

@Monterue under mobile data in watch app, does it say “activating” with a spinning circle ?
i have a mobile phone on o2
Level 1: Joiner
Posts: 4
Registered: ‎14-06-2019

Re: Apple watch

No sim and no connection
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Level 1: Joiner
Posts: 3
Registered: ‎26-11-2018

Re: Apple watch

Have you updated Watch OS?
I couldn't get data to work until I did the update (nor could I see the ECG app)
Level 2: Apprentice
Posts: 28
Registered: ‎09-05-2013

Re: Apple watch

The provisioning of the eSIM has got stuck in the o2 network. You have to create a case with their support. You get an INC number and someone clears down all previous provisioning attempts and then in the watch app you can try again. When you try again it should detect your account already has a watch plan on it and that you just want to link your watch to it.
i have a mobile phone on o2