cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch e-sim

JimSlip
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have just purchased a Apple Watch direct from Apple as it is £45 cheaper than getting it from o2. Apple advertise that it works with EE/Vodafone/o2 on theirs website. Ie buy a watch from Apple and take it to a supporting network...

After setting the watch up and calling o2 to buy my £5 monthly watch esim addon, o2 stated that you can not buy the esim by its self and you need to buy a watch from them and then you get a esim to link to the account. You can not bring a watch from Apple to o2.

This sounds odd and not sure if I was mislead or if this is the truth. As the advisor I was speaking to prior told me that she will send me out a physical sim that goes in my watch, after this advice I’m worried that o2 don’t know what they are on about with the watch being a new product to o2.

It seems that o2 don’t know them selfs what is happening at the moment and can’t advise customers correctly on any aspect of the Apple Watch.



Are o2 accurate in this as it’s strange that a company like Apple would advertise buying product from them that does not work on the advertised network or have o2 got it wrong?

 

many thanks

Message 1 of 6
5,641 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@Marjo ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
5,621 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey thanks for the tag @MI5 , @JimSlip  I'm checking on my end for some more information on this that we can share.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 6
5,599 Views

JimSlip
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thanks Marjo, it would be appreciated. It’s a joke at the moment with o2.

I have since spoken to someone who states that I can set up a cellular plan via the Apple Watch app so I will try that.
Message 4 of 6
5,592 Views

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:
I’m sure there’s someone on here who’s bought from Apple and got it working so don’t give up yet!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
5,586 Views

JimSlip
Level 1: Joiner
  • 15 Posts
  • 2 Topics
  • 0 Solutions
Registered:
So I bought a cheap series 4 from eBay and you just set the plan up via the watch when you do the general set up. O need to call o2 (they are useless anyway)!
Message 6 of 6
5,542 Views