16-11-2022 14:46
Got an Apple Watch cellular from Apple Store and the Apple is connected and I’ve added £5 data plan for the Watch but when I put the phone on Airplane Mode, we can’t make calls on the Apple Watch can someone help me
16-11-2022 15:36
Check info here first https://www.o2.co.uk/help/device-and-sim-support/apple-watch
17-11-2022 10:07
17-11-2022 10:27
17-11-2022 10:27
No
17-11-2022 11:09
@daydinho Can you advise if at this point your watch and phone are both within range of each other (ie connected via bluetooth)? as if this is the case your watch will pick up the same status you apply to your phone (ie DND, sleep, etc).
For the watch to connect to cell service you need to be out of range of your iPhone. But be aware you'll only be able to make / receive calls over cell and receive iMessage if your iPhone is not on (or on airplane mode), as your phone acts as a relay for things like standard SMS
17-11-2022 12:23
17-11-2022 12:23
We tried both and is not working still can u get one of specialist to call me please
17-11-2022 12:38
@daydinho I will tag one of the advisors on the community so keep an eye out for their message in your inbox here.
@O2Jonathan can you take a look at this please?
17-11-2022 14:47
17-11-2022 14:47
Ok thank I’ve tried Twitter and Instagram and nobody got back to me, so thank you
17-11-2022 16:01
It looks like @O2Jonathan didn't have a chance to send you a message. @O2Emma do you think you can check this out?
17-11-2022 16:10
17-11-2022 16:10