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Apple Watch Series 8

daydinho
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Got an Apple Watch cellular from Apple Store and the Apple is connected and I’ve added £5 data plan for the Watch but when I put the phone on Airplane Mode, we can’t make calls on the Apple Watch can someone help me 

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MI5
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@daydinho 

Check info here first https://www.o2.co.uk/help/device-and-sim-support/apple-watch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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Hi @daydinho were you able to get this worked out?

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daydinho
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No 

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PhoneChanger
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@daydinho Can you advise if at this point your watch and phone are both within range of each other (ie connected via bluetooth)? as if this is the case your watch will pick up the same status you apply to your phone (ie DND, sleep, etc).


For the watch to connect to cell service you need to be out of range of your iPhone. But be aware you'll only be able to make / receive calls over cell and receive iMessage if your iPhone is not on (or on airplane mode), as your phone acts as a relay for things like standard SMS

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daydinho
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We tried both and is not working still can u get one of specialist to call me please 

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Breanna
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@daydinho I will tag one of the advisors on the community so keep an eye out for their message in your inbox here. 

 

@O2Jonathan can you take a look at this please?

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daydinho
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Ok thank I’ve tried Twitter and Instagram and nobody got back to me, so thank you

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Breanna
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It looks like @O2Jonathan didn't have a chance to send you a message. @O2Emma do you think you can check this out?

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O2Emma
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Hi @Breanna I can look into this no problem.

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