@Anonymous wrote:
hi thanks for your reply,
i asked the manager i spoke to for exactly what was wrong with it, he says the report he has only says faulty power button, when i pressed for more information and he replied it will be in a different part of the country and he cant check or find out. When i disagreed his answer was "we will have to agree to disagree" fine for him to say but i owe £230 not him. no come back, no evidence that it is broken, i must just blindly agree and pay the money. no system in place to ever query the outcome of these "tests" that take place when you return a handset. Must just agree and pay. so unfair. They have scrapped this iphone lease sceme now it appears, i dont know why, the hiked prices and the robbery that takes place all under these lease agreements must of been making o2 a tidy penny!
Essentially you're either saying here:
1) that o2 is lying, there's nothing wrong with the power button and they're charging you for nothing
OR
2) that the phone was sent off fine, and you've no idea why it became damaged during transit to O2.
Either way you need evidence before you can say that it isn't your fault. My comment before about always having proof of what you do when dealing with any company is just plain, old-fashioned common sense.
The phone could have been 100% perfect when you sent it off, but got damaged on the way to O2. Not your fault, also not O2's fault. If you could have proven that it was fine when you sent it, then O2 would tell you to take it up with Royal Mail. You would have evidence it was fine before it go there, O2 would have helped you with it being damaged when it got there and Royal Mail would have to sort things out.
If you're saying that O2 are lying to you, well you're going to need evidence of that as its a fairly big thing to say.
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