I'm currently of a £25 per month 18month O2 contract as part of my last Virgin Bundle deal.
This runs out in Feb 2024.
Given the new price hikes that have just been announced, is there anyway to get my plan/monthly payments reduced. Plan is 250gb data, unlimited calls, unlimited texts.
3. Your Minimum Period and ending your Agreement- Your Pay Monthly Mobile Agreement has a minimum term called a Minimum Period, which could be as short as 30 days. After the Minimum Period, you can end the Agreement by giving us 30 days' Notice (unless any other statutory or regulatory rules apply) and you will have to pay Charges incurred during this notice period.
Unless specified otherwise (such as in your Tariff Terms), if you want to end the Agreement during the Minimum Period or we end this Agreement as a result of your material breach, then you will have to pay an Early Termination Charge which amounts to no more than your Monthly Subscription Charges multiplied by the number of months left in your Minimum Period, including VAT (calculated at the prevailing rate).
Seems pretty clear to me. The email I have received "specifies otherwise".
They don't contradict each other. The T&Cs clearly state that there is provision for an exception to the termination charges, and that exception has been provided by the party who set up the contract in the first place.
Unfortunately VM won't speak to me about it because my SIM is with O2.
I might just cancel and add the 3 hours of my time to my counterclaim if they try to chase me for the erroneous termination fee. 🤣
It gets better... now O2 think I'm still paying the original amount when my contract started last January, even though it increased in April... so my increase this April will be a whole 17p 😅
Regardless of which, they've now added a £2 discount to my tariff ¯\_(ツ)_/¯
