Android system - Sign into Network

[Robali]

Just had my number ported over to O2 and When I switch off WiFi and move to mobile data I constantly get this message. 

I have plenty of data (100GB) , just doing my head in not being able to have any mobile data when out and about!

Tried getting through to O2 but there doesn't seem to a choice for technical support.

Any thoughts on how I can resolve this?

[Bambino]

@Robali Try O2 through social media. They should be able to advise you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@Robali 

Check your data apn is correct.

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

[Robali]

Appreciate the reply, I have a Huawei P30 pro new edition and the 'Edit' APN function is not available. I have tried the SIM in an unlocked iPhone and it has the same issue of no data with data 'switched on'. have reset Network option and removed and cleaned SIM.

Btw I sent an 'ACTIVE' text to 2020 but didn't receive a reply. Will.probably wait till Monday to get through to O2 Customer services

 

[MI5]

@Robali 

Your apn looks like it's correct anyway, so can only assume that 4g or data may not be enabled on your account.

Can you select 3g to see if it works then?