Allowances

Anonymous · ‎15-12-2017

Can someone explain why I have not received the full 500 minutes of calls. My o2 app shows only 495 minutes allowance and I haven’t used my phone yet.

Cleoriff · ‎15-12-2017

@AnonymousWe are all customers like yourself and have no access to your account. Please give customer services a call https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎15-12-2017

If this is a new contract your first month gives you pro rata allowances until your first bill.
This is usually only a couple of days until your billing cycle is adjusted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎15-12-2017

What tariff are you on? Pay monthly or payandgo?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎19-12-2017

Hey @Anonymous did you manage to find out the cause of the missing minutes? Would the suggestion above regarding if it's a new contract explain it?

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