Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I want to change the name on my account

Is it possible to change the name on my account to my son? as he is the one using the product and also the one that pays for it.

old phone not working need pac number online chat not available

Hello,my old phone under pay as you go with 02 has broken so I cannot call from thatI have set up a new contract on new device but want to port number over.I cannot access 202 from new device.I have been trying to access online chat - it is not avail...

Sim Unlock Pin.....no chance !

Made a huge mistake left O2 two weeks ago and requested a sim unlock pin so I could use another providers sim.......so far nothing. Many phone calls and online chats have been a complete waste of time appalling service!

VAT invoice

Hi My accountant requested my O2 VAT invoices, but all what I could find in my account it's "this is not a VAT invoice". Where Can I get the VAT invoices?Thank you

Resolved! O2 Travel

For the next month i will be in Singapore Australia and Thailand. Is o2 travel enough or should i just use my thai sim

Resolved! Need to pay oustanding bill

Hello, I need to pay my last bill, i accidently cancelled my direct debit before i realised i had a final bill to pay. I have tried to call, but apprently your lines are too busy and you can get to my call, so it directed me to chat on the internet. ...

Resolved! Monthly O2 SIM-only ordered with Carphone Warehouse -- possible to transfer to existing O2 account?

Hello,I realise it's busy because of Black Cyber Weekend, and I'll try tomorrow, but I'm wondering if anyone knows whether this will be straightforward thing to sort out with Customer Services or not.I have an existing SIM-only Pay Monthly account wi...

Resolved! free gift with upgrade

Hello, i have upgraded my phone recently and was told i can claim a free gift ( virtual headset). the leaflet tells you to go to O2.uk/offers, however there is NO section there to claim this offer and live chat seems non exsistant online for some rea...

Resolved! how can a check where my data was used

I had £21 of credit on my pay & go when i went on holiday. How can i trace where my credit was used?

Resolved! How to obtain free Gifts after 02 refresh

Can anyone advise how to obtain a Free Gift after my refresh upgrade to 02.I have tried various ways but so far being unsuccessfull

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