Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading via 3rd Party

Hi, I'm coming to the end of my Pay Monthly contract.The offers to upgrade directly through O2 are not as good as via 3rd party retailers and much less value than obtaining a new O2 contract via a 3rd party retailer - £150 cheaper over 24 months. To ...

website stock

Why does O2 continually advertise stock on the website (namely Alcatel as new handsets on payg) that are unavailable for home delivery, and since you cannot get them instore it's blatant false advertising surely? Just remove the items from the websit...

Resolved! o2 Refresh - Early Termination Charges

I took out an o2 refresh contract so I could get the OnePlus 3 phone as it was out of stock elswhere. As I only wanted the phone, I paid off the device in full the day I got it and asked for the airtime contract to be cancelled. I got confirmation of...

Resolved! vat invoice

hi i have downloaded my recent bills as pdf document however i need a vat invoice please could you help ?thanks

internet wont work since porting number

my internet doesnt work ever since porting my number over from tesco, the first day the sim turned up with a new number and everything was brilliant, really fast speeds, but since porting when opening apps is says im not connected to the internet, an...

Texts pending

HiSince the beginning of December my texts to my partner are not getting through. He is on o2 as is my son. My SMS to my son are being received within 5 mins but the ones to my partner just say pending. I have not changed phone or number and haven't ...

Resolved! Cant complete checkout successfully

Tried to order a like new pay as you go phone in stock. After I put my card details it says processing then it goes back to the input card details page again with no error message. Why is that? The same card works successfully on other websites. I or...

Resolved! Extra charge on my monthly bill?

why am i being charged an extra £1 on my bill. It appears to be for messages but my contract is unlimited messages and calls?

Resolved! Does O2 charges on 0845 numbers, if yes, how much is the charge?

How much is charge to call on 0845 numbers?

Fraud at O2 - Disconnection Charges

Around a month ago I received a "Disconnection Charge" of around £470 for a device that I paid off at O2 , on the day that the bill came out a phoned customer services to have the error corrected. They advised it would be sorted and I should hear bac...

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