Adjustments

[JakubJ]

Why have I been charged £40 for "adjustments"? What is that charge and why did it happen? The way it looks is just a scammy thing to get more money off of customers. If it was a mistake (which I hope it is) I would like the money to return to my account. Thank you

[Bambino]

@JakubJ  You'll have to speak to customer service. We are all customers here with no access to anyone else's account. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

Edit: Also take a look here to see if it applies to you: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk/

[jonsie]

Adjustments are usually things that are charged to your mobile. Look in My O2 for a complete breakdown of your bill and call customer service on 202 if you disagree with the charges.

[JakubJ]

I have been charged for replacing my phone which I have INSURED anyway. What's the point of paying extra monthly for insurance if they with extra charges AFTER you replace it without telling you. No one bothered to tell me that replacing the phone will cost me extra.

[MI5 · Accepted solution]

@JakubJ 

You have to pay an excess on any insuarance claim. That's standard practice I'm afraid.

[gmarkj]

I think that the £40 excess (based on the information supplied) beats paying >£400 for a new phone...

[Cleoriff]

Most insurance (for anything) carries some sort of excess charge.

[jonsie]

£40 is very reasonable, I've seen much higher excesses.