Additional payments from bank

[Lc2323]

Hi - I have an additional payment coming out of my bank account- it’s not shown on my bill and I haven’t used over my allowance. Please advise so I can cancel this extra payment 

[Cleoriff]

@Lc2323 

This isn't O2. It's a community forum made up of members like yourself.

We have no access to your account.

Call O2 or use social media.

All contact methods are in this guide.

Payment management can be contacted by calling 0800 902 0217 or 0800 032 5302

Guide: How to find help & contact O2