Solved: Additional Charges Abroad

Caro977 · ‎08-08-2018

I’ve been in Canada and the USA for 10 days and have racked up additional charges of £12.48 despite having Data Roaming switched off the whole time. I haven’t made or received any calls or sent any texts except when on a domestic WiFi. I did make a Skype call but this was on WiFi too. Can anyone help me understand what’s going on please? I have 10 more days here and am worried costs I can’t control.

MI5 · ‎08-08-2018

The charges equate to 3 days of O2 travel, so you have used data or made/received calls or sent texts over the network on 3 different days.
If you haven't used any of the network services you should request that the charges are refunded and turn phone to airplane mode (you can still turn wifi back on) to restrict network use whilst you are away.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-08-2018

What does your MyO2 say the costs are for ?
http://www.o2.co.uk/myo2
Customer services can explain for you if you can't see anything obvious.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-08-2018

You need to switch off mobile data, not just data roaing.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-08-2018

The charges equate to 3 days of O2 travel, so you have used data or made/received calls or sent texts over the network on 3 different days.
If you haven't used any of the network services you should request that the charges are refunded and turn phone to airplane mode (you can still turn wifi back on) to restrict network use whilst you are away.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎13-08-2018

Hi @Caro977, and welcome to the Community

I hope the information above helped you understand better what happened while abroad; please let us know if you've found out more since you last posted, or need any further help!

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