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Adding an apple watch

Kerrie6215
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on ‎31-03-2020 16:34

on ‎31-03-2020 16:34

Hi slight_smile
Not sure if anyone on here can help me, don’t really want to bother ringing up as it’s not urgent. I have a few lines on my account and direct debit is set up. Yet when I try to add a watch and select the number to link it too, it tells me I don’t have a pay monthly account? Am a little confused. Any help would be greatly appreciated. Thanks slight_smile
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MI5
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on ‎31-03-2020 16:36

on ‎31-03-2020 16:36

@Kerrie6215 

Are they business or personal accounts?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kerrie6215
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on ‎31-03-2020 16:37

on ‎31-03-2020 16:37

They are personal
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O2Adnan
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on ‎31-03-2020 16:38

on ‎31-03-2020 16:38

the number you link it to needs to be an iPhone tariff on a refresh or standard plan or a sim only plan with an iPhone data allowance

 

do you think it's possible that the line you are trying to add it to is not one of the above?

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MI5
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on ‎31-03-2020 16:39

on ‎31-03-2020 16:39

Hopefully one of our Gurus will know?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kerrie6215
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on ‎31-03-2020 16:41

on ‎31-03-2020 16:41

They are all iPhones so not sure. I have one watch already linked to a number, the numbers all showed then. This time there’s no numbers showing just a message saying I need to have a pay monthly account?
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O2Adnan
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on ‎31-03-2020 16:48

on ‎31-03-2020 16:48

sounds like a call to customer service is your best option as without looking into your account, its all guesswork, 202 from your mobile will hopefully get it resolved

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