Adding an apple watch

[Kerrie6215]

Hi
Not sure if anyone on here can help me, don’t really want to bother ringing up as it’s not urgent. I have a few lines on my account and direct debit is set up. Yet when I try to add a watch and select the number to link it too, it tells me I don’t have a pay monthly account? Am a little confused. Any help would be greatly appreciated. Thanks

[MI5]

@Kerrie6215 

Are they business or personal accounts?

[Kerrie6215]

They are personal

[O2Adnan]

the number you link it to needs to be an iPhone tariff on a refresh or standard plan or a sim only plan with an iPhone data allowance

do you think it's possible that the line you are trying to add it to is not one of the above?

[MI5]

Hopefully one of our Gurus will know?

[Kerrie6215]

They are all iPhones so not sure. I have one watch already linked to a number, the numbers all showed then. This time there’s no numbers showing just a message saying I need to have a pay monthly account?

[O2Adnan]

sounds like a call to customer service is your best option as without looking into your account, its all guesswork, 202 from your mobile will hopefully get it resolved