Add spend cap

[panyg]

Hi,

I've just purchased a new phone on contract for my elderly parents who are social distancing at the moment. I wasn't given the option to put a spend cap when I bought the phone.

How do I add a spend cap at the moment?

Live chat isn't available and calling 202 doesn't seem to allow me to do this.

The last time I gave my parents a phone, they got confused and used the wrong phone to call Australia, giving me a £120 bill.

How do I add a spend cap at the moment?

Many thanks in advance!

[Cleoriff · Accepted solution]

Hi @panyg 

You have to contact O2. Numerous numbers in this list Guide: Coronavirus Community Help and Support 

Guide: Spend Caps & Charge to Mobile on O2 

[O2Stacey]

Hi @panyg 

To add a Spend Cap you will need to call Customer services. https://www.o2.co.uk/help/account-and-billing/spend-cap

Guide: Coronavirus Community Help and Support 

Stacey 

[panyg]

Hi,

Thanks for your help.

I've already called customer services. When I mention I want to add a spend cap, it tells me "to report an urgent issue, like fraud or a stolen phone, press one, otherwise use My 02" then the phone disconnects.

Does that mean I have to select the urgent issue option?

The website states: 

Please support our reduced team by only calling in the most urgent circumstances, like reporting fraud or a stolen phone. For everything else, please try to find answers on our website or through My O2.

Thanks again

[jonsie]

Select any option in these trying times. They will put you through

If not, keep trying @panyg