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Activating new sim

Zobo
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I have ordered a new sim for an additional phone. To activate it I have to text swap why swap it’s additional not instead of?
Message 1 of 15
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Zobo
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Not an upgrade it’s an additional contract I did not request top replace sim
Message 11 of 15
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MI5
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@Zobo 

Which is why you need to call them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 15
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Zobo
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I have contacted o2 - text was sent as a mistake!!! It has not gone through as an upgrade phew!
Message 13 of 15
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MI5
Level 94: Supreme
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That's lucky then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 15
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Zobo
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So frustrating
Message 15 of 15
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