Activated New SIM - Not Picking up Network

[LG1]

After troubleshooting with O2 and Samsung - my phone had randomly dropped off the O2 Network one day- I was sent a new SIM by o2 which was activated over the phone.

When I received it I inserted it into my phone and then turned the phone on.

I'm still not getting any network/4G - nothing. Are there any settings I need to adjust on the phone?? Does it sometimes take awhile for the new SIM and handset to 'talk' to each other?

Thank you!

[Cleoriff]

@LG1 

If it was activated over the phone it should be working. Reboot the phone and if nothing happens then you need to contact O2 on any of the numbers in this guide Guide: Coronavirus Community Help and Support 

[LG1]

Thank you - looks like I will need to call them.

Could it be the handset then??

[Cleoriff]

@LG1 

I just think the sim has not activated properly.

[LG1]

I'm able to look up the "SIM Card status" in the phone and everything is blank. I was given a default activation pin but don't know where I could enter it....

[Cleoriff]

@LG1 

This is why you should call O2. If the sim isn't working or has not activated, only they can  provide assistance.

Call any number or use Skype to contact them

Guide: Coronavirus Community Help and Support 

[LG1]

On the phone with them now - it does seem like it's a handset issue.

Thanks so very much for your help!

[Cleoriff]

So pleased you got through at least @LG1 

What have they advised you to do?