Activate WiFi calling on Pay Monthly

[NeilJonesOnline]

Hi,

I'm trying to set up WiFi calling on my Pay Monthly account for an iPhone, but I'm just going round in circles. The set-up guide directs me to My O2 and a "Device Details" section that doesn't seem to exist.  I do have a "More" drop-down on the account page which includes "WiFi and 4G Calling", but when I click this I just end up going through a series of web pages about the feature, and then end up back on the set-up guide page I started out at.

Can anyone please tell me how I do actually activate it in my account?

Thanks,

Neil

[Cleoriff · Accepted solution]

Hi @NeilJonesOnline 

O2 need to activate it on your account first.

You also need to have the iData bolt on.

Numbers here for O2 Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[NeilJonesOnline]

Will give that a try, thanks.

Neil