28-09-2024 18:35
Hello,
My contract with O2 ended and was automatically extended with a larger amount. At the beginning of August, I was at a point in the city center and chose the cheaper option, about 20 pounds a month every 30 days. The lady at the point changed everything and said that everything had been changed and I received a confirmation by e-mail. At the end of the month I was billed around £40 and again in September. I don't understand why this happened, I went to point 02 again, but they couldn't help me there.
28-09-2024 18:40
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm