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Renata67
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello, 
My contract with O2 ended and was automatically extended with a larger amount. At the beginning of August, I was at a point in the city center and chose the cheaper option, about 20 pounds a month every 30 days. The lady at the point changed everything and said that everything had been changed and I received a confirmation by e-mail. At the end of the month I was billed around £40 and again in September. I don't understand why this happened, I went to point 02 again, but they couldn't help me there.
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MI5
Level 94: Supreme
  • 150537 Posts
  • 645 Topics
  • 28680 Solutions
Registered:

@Renata67 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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