Account

[Molly11]

My device has been cut off because i haven't paid my bill. I haven't been able to contact you but i wanted to speak so the phone doesn't get blocked before I can pay bill. I have also lost the phone and need to claim on the insurance to get a new one

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

[Bambino]

@Molly11 See this to report your phone lost: Lost or Stolen O2 Device