Account says payment is overdue - but I paid it

[LeanneM0]

Hi,

I made a manual payment last night and it is still pending in my banking app. 02 account says it is still overdue. When will this payment clear?

[Cleoriff]

@LeanneM0 

It could take 24 hrs.

You need to contact Payment Management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am