Account Terminated no idea why?

[JG1990]

Hi ,

I upgraded in September through the MyO2 App. Paid what was owed which was about £164 to be able to upgrade. New phone was £54 a month. Paid £54 in October. I’ve now gone overseas and just seen an email saying I owe £28.19 and my account has been terminated and I now owe the device plan of £990?! I cannot login to the app, I cannot call anyone due to my location , is there any way to speak to someone. I’m away until December. 

Thanks

[Cleoriff · Accepted solution]

@JG1990 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

[JG1990]

I am in Africa at the moment and cannot access any calling or the O2 app

[Cleoriff]

@JG1990 

You will note I gave you the Skype number which can be used over Wifi

Or this number can be called from abroad

From abroad

+44 7860 980 202

Free†

OR you can contact O2 via social media

 Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Bambino]

@JG1990 To add to the good advice from @Cleoriff, call the number above from your phone or if you are using a laptop with a microphone use Skype to call +44800 902 0217 for the Payment Management Team. It's free.