Abroad

[Anonymous]

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?

[Cleoriff · Accepted solution]

Hi @Anonymous What country are you in? Have you got O2 Travel?

If in Europe you shouldn't be charged anything unless you have exceeded your allowance limits https://www.o2.co.uk/shop/international/using-phone-abroad

Outside of Europe you will pay international rates http://international.o2.co.uk/internationaltariffs/travelling_abroad

Remember if you only want to use WiFi, you should turn mobile data and data roaming OFF on your phone

Outside of Europe (or if you have exceeded your allowance within Europe) a single text will trigger the daily rate..

[MI5]

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@Anonymous wrote:

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?

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Yes if you are calling and texting they will trigger the daily travel charge too. It not just restricted to data use. 

[Bambino]

@Anonymous If you are only using hotel WiFi, just take your sim out of your phone. No chance of connecting to any other network if you do that.