O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 1
Registered: ‎12-01-2018
Accepted Solution

Either phoning or web site data top up not working

Been on web site and even though logged in i cant add data?

Posts: 56,426
Registered: ‎04-01-2009

Re: Either phoning or web site data top up not working

This isn't customer service and we can't access your account . Please call customer service in the morning. 

http://www.o2.co.uk/contactus

Posts: 72,946
Topics: 467
Solutions: 8,140
Registered: ‎04-04-2012

Re: Either phoning or web site data top up not working

O2 help and advice here https://www.o2.co.uk/shop/tariffs/bolt-ons
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 5,905
Topics: 79
Kudos: 1,183
Solutions: 353
Registered: ‎17-03-2015

Re: Either phoning or web site data top up not working

Have you tried doing it via the myo2  app?

iPhone 7 Plus 32GB Matte Black
Posts: 72,946
Topics: 467
Solutions: 8,140
Registered: ‎04-04-2012

Re: Either phoning or web site data top up not working

[ Edited ]

Just had to do this for one of my accounts and it isn't working through the app, but using website through edge browser was successful.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum