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Level 1: Joiner
Posts: 1
Registered: ‎12-01-2018
Accepted Solution

Either phoning or web site data top up not working

Been on web site and even though logged in i cant add data?

Posts: 60,501
Registered: ‎04-01-2009

Re: Either phoning or web site data top up not working

This isn't customer service and we can't access your account . Please call customer service in the morning. 

http://www.o2.co.uk/contactus

Posts: 79,615
Topics: 493
Solutions: 9,444
Registered: ‎04-04-2012

Re: Either phoning or web site data top up not working

O2 help and advice here https://www.o2.co.uk/shop/tariffs/bolt-ons
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 7,103
Topics: 98
Kudos: 1,462
Solutions: 449
Registered: ‎17-03-2015

Re: Either phoning or web site data top up not working

Have you tried doing it via the myo2  app?

iPhone 7
Posts: 79,615
Topics: 493
Solutions: 9,444
Registered: ‎04-04-2012

Re: Either phoning or web site data top up not working

[ Edited ]

Just had to do this for one of my accounts and it isn't working through the app, but using website through edge browser was successful.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.