About bill

[Vicki15]

Hiya I have been trying to talk to someone for over 3 weeks now just been keep being on hold for like a hour and more I need to talk to someone 

[MI5 · Accepted solution]

@Vicki15 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider a direct debit.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[TokingBadger]

I am experiencing the same problem - have you managed to speak to someone yet? 

[pgn]

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@TokingBadger wrote:

I am experiencing the same problem - have you managed to speak to someone yet? 

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Keep trying - 8am or so for phone, Social Media, in link below, needs a few nudges to get a good responder. Good luck!

[MI5]

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@TokingBadger wrote:

I am experiencing the same problem - have you managed to speak to someone yet? 

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@TokingBadger Keep trying.

All methods on the thread you posted on above.

You need to tag the person you are addressing so they get a notification 

@Vicki15 

[Matt41]

Hi, I lost my job and I have been cut off because i can't afford to pay the bill 

[MI5]

@Matt41 

Same advice as above and you can call using Skype for free Guide: A Guide to Skype 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider a direct debit.

All details here Guide: How to Pay Your Bill (Contract)