Solved: Re: AIRTIME BILL

Anonymous · ‎22-12-2017

I've been charged for an 'airtime bill'. im just wondering what this is? Thanks.

MI5 · ‎22-12-2017

Your refresh contract is split into a device payment (for the phone) and an airtime payment (for mins, texts and data).
See guide to refresh here.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-12-2017

Your refresh contract is split into a device payment (for the phone) and an airtime payment (for mins, texts and data).
See guide to refresh here.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-12-2017

@AnonymousYou must be on a refresh contract. This is how it works https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

Veritas Numquam Perit

jonsie · ‎22-12-2017

Both direct debits should add up to your agreed tariff, although your. First bill will be slightly higher.

Explanation here:

https://www.o2.co.uk/help/account-and-billing/first-bill

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MercedesS · ‎27-12-2017

Hello @Anonymous,

We hope @jonsie, @Cleoriff and @MI5 information helped you. Please let us know if there’s anything else we can do for you and... welcome to the O2 Community! We hope to see you around

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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