6 days later and I'm still waiting!

[Amanda_G]

Afternoon all

Last Sunday (ie 6 days ago) I set up a new contract with Virgin Media that had an estimated activation date of the 9th August.

All well and good so far.

It's now 6 days later and 3 days into my new contract but I still haven't had the SIM card and I can't afford to pay £25 a month (for the Unlimited SIM contract) for something that I haven't received yet!

I've already contacted Virgin about it and they pointed me to O2 as they are now merging and I'll be a new customer, which is fair enough, but who do I email to find out what's going on please?

Thank you!

[pgn · Accepted solution]

Begs the question why you weren't pointed to O2 in the first instance, @Amanda_G - the merger took place at the start of the year! 

Anyhow here are the contact methods you have open to you unless you fancy taking photo-id with you into an O2 Shop: contact the sales team – message them on Social Media on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Good luck!

[Amanda_G]

Thank you so much!  I'll try contacting them on Facebook initially!

[pgn]

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@Amanda_G wrote:

Thank you so much!  I'll try contacting them on Facebook initially!

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And be persistent - it can take a few repeat reference requests to get someone to stick with you to get you a result (see here for my experience on Twitter, note the dates: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P... )

Good luck, @Amanda_G 👍

[Amanda_G]

Thank you so much.  I've been a PAYG customer for 25 years and took over the Virgin account after my late hubby passed away just before Christmas 2022 so I figured it would be good to have it all in one place so that my friends and family and professionals don't get caught up with all the spam calls I get from surveys and product tests that I do, so this is just another blip in the road for me that my late hubby would have instantly known how to fix... it's all such a steep learning curve lol