5g

[JonathanB]

I changed to a sim only contract and bought a apple iphone 12. The advisor in store said i can add the 5g bolt on once I get the phone. Now I’m being told I can’t? Can I add 5g to a sim only contract? The website suggests you can.

[MI5 · Accepted solution]

@JonathanB 

You just need a 5g sim.

All tariffs are 5g anyway.

[JonathanB]

Thanks. I’ve got one but seem to be struggling to add on the 5g bolt on. Any ideas?

[MI5]

@JonathanB 

There is no 5g bolt on.

[cHaSe303]

@MI5 Sorry to hijack the thread.

And I hope you don't mind me asking...?

I recently automatically went on to an O2 refresh 30 day rolling contract.

I just ordered a 5G sim for when I get the new iPhone 12 pro max.

Now I asked O2 if I have 5G on my taiff and they say no, I need to upgrade.

Is that right or will this refresh tariff have 5G by default?

Thanks in advance

[MI5]

@cHaSe303 

No problem at all.

All O2 tariffs are 5g capable.

In order to get 5g you need:

1 - a 5g sim

2 - a 5g phone

3 - be in an area where 5g has been rolled out O2 Service Status

[JonathanB]

This is the same issue I’ve got. Haven’t been able to speak to ‘upgrades’ after 3 attempts. O2 have told me I need to add the bolt on.

[MI5]

@JonathanB 

I can't believe some of the things customer service say these days.

They clearly haven't been trained correctly.

Have a look at O2's own help page here https://www.o2.co.uk/5G and you'll not find any mention of this mythical 5g bolt on.

[cHaSe303]

Thank you very much 👍🏽

[MI5]

You're welcome