4445 rip off

[Anonymous]

OK - it's only 25p, but how many people fall for it.

I get a standard text from O2 saying I can opt out from my bolt-on by calling 4445. I do that - get charged 25p - then select the menu item for bolt-ons, which tells me to call 4444 - which is free!

Why can't the standard text message just say call 4444? It would also be useful to say which menu options to use to get to the bolt on - the menus are complex.

How many O2 customers - say 5 million. 1% do this per day? that's 50,000 x 25p, or £12500, £90K per week nearly £5m per year. I have guessed the numbers - but whatever they are it's a lot of money - just because of an 'error' in a standard text. Sounds like an OfCom job to me.

[Anonymous]

I haven't seen a text with that number, all the ones I've seen have the correct number which is 2425. I think its pretty spurious of you to base an argument on made up figures, especially when your figures are obviously wrong. (Would everyone phone to cancel a bolt-on three times in one year?. O2 have much more than 5million customers). As for contacting OFCOM, why not email O2 and ask for your 25p back.

[jonsie]

As for contacting OFCOM, why not email O2 and ask for your 25p back.

Or call them on 4445

[Anonymous]

As for contacting OFCOM, why not email O2 and ask for your 25p back.

Or call them on 4445

Ha-ha, he won't like that suggestion.

[Anonymous]

I agree it is an absolute disgrace that people should be charged for customer service

[perksie]

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@Anonymous wrote:

I agree it is an absolute disgrace that people should be charged for customer service

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You could always avoid it with a Pay Monthly contract.

[MI5]

I thought it was a free call on the big bundle tariffs now too ?

[jonsie]

25p per call no matter how long the call? You want to get a taxi in Hong Kong mate if you think that's a rip off. Get real fgs!

[perksie]

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@MI5 wrote:
I thought it was a free call on the big bundle tariffs now too ?

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Can't really complain about it then can they? 

[jonsie]

Do I live in the real world..,? Some don't it seems!