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2025 price increases - clarifications

phonek
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Yet again, confusing info whenever I phone Customer Services (FIVE times now!) about this. 

 

I have an iPhone 16PM and Apple Watch Ultra (these are both owned outright; bought from Apple directly). 

I have sim-only on the phone (£8/mth) and the watch as a sync device (£7/mth). 

 

Q: How much is each part of my plan going up by? 

 

One CS agent says increase is 1.80+0.75 (phone+watch), another contradicts insisting its 1.80+1.80 (phone+watch). So which is it?!

 

O2 forums: FAQs (guide links) / Start guides / Guidelines / Volt+roaming info / Guide: eSim iPhone-iPhone (legacy users) / WARNING: FaceTime/iMessage setup conflict.

macOS: Mac Studio 2023 M2 Max 12c+38g+16n/2TB/96GB RAM MBP 16" 2021 M1 Max/8TB/64GB RAM.
iOS: iPhone 17 Pro Max 2TB/blu iPad Mini 7 512GB/5G/grey iPad Pro 13" M5/256GB/5G/grey Mkb+PenPro.
other: Watch Ultra 3 5G/blk TV (4th gen) 64GB [x2] Studio Display vesa [x2].
Yes, Apple's vertical integration I like; but no fanboi, critical eyes kept firmly open.

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Oxonian
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@phonek wrote:

Whoever at Ofcomm thought pounds+pence increases would be better than percentage increases, must have been smoking something! 


 

 

I think @phonek that we calculated a couple of weeks' ago that those with monthly bills of circa £23.00 or more will benefit ; those with lower bills will be disadvantaged. 👍   

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phonek
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@Oxonian - Oh I see. Got a link to that thread by any chance?

O2 forums: FAQs (guide links) / Start guides / Guidelines / Volt+roaming info / Guide: eSim iPhone-iPhone (legacy users) / WARNING: FaceTime/iMessage setup conflict.

macOS: Mac Studio 2023 M2 Max 12c+38g+16n/2TB/96GB RAM MBP 16" 2021 M1 Max/8TB/64GB RAM.
iOS: iPhone 17 Pro Max 2TB/blu iPad Mini 7 512GB/5G/grey iPad Pro 13" M5/256GB/5G/grey Mkb+PenPro.
other: Watch Ultra 3 5G/blk TV (4th gen) 64GB [x2] Studio Display vesa [x2].
Yes, Apple's vertical integration I like; but no fanboi, critical eyes kept firmly open.

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Oxonian
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I actually cannot see the thread that I referred to @phonek ; but it does exist as I did the calculations.

 

I will have another look when i have more time tomorrow. 👍 

 

 

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phonek
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@phonek wrote:

@Enlli 

Yeah, my Virgin Media broadband is on the older percentage thing of +7.5% (3.6 RPI+3.9), thus 'only' £3.26/m more. So £0.24/m or £2.88/y saved. Wow lucky me! 🙄

 

I'm dreading my Thames Water bill this year. If they're bankrupt (or near to), then the previous two years of 12% increases each year are likely to be nothing compared to this year's one! 


@Enlli 

 

Lol, my water bill just arrived... 

 

£200.55 increase! 639.16 (this year) - 438.61 (last year). 

– just a whopping 46% increase over last year, to be precise! 

 

We can't go on a meter in our flat either, so get this AHC (Assessed Household Charge) method instead. But for two adults who are still careful with our water use, this likely means we're paying much more than we'd pay on a meter. 

O2 forums: FAQs (guide links) / Start guides / Guidelines / Volt+roaming info / Guide: eSim iPhone-iPhone (legacy users) / WARNING: FaceTime/iMessage setup conflict.

macOS: Mac Studio 2023 M2 Max 12c+38g+16n/2TB/96GB RAM MBP 16" 2021 M1 Max/8TB/64GB RAM.
iOS: iPhone 17 Pro Max 2TB/blu iPad Mini 7 512GB/5G/grey iPad Pro 13" M5/256GB/5G/grey Mkb+PenPro.
other: Watch Ultra 3 5G/blk TV (4th gen) 64GB [x2] Studio Display vesa [x2].
Yes, Apple's vertical integration I like; but no fanboi, critical eyes kept firmly open.

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Enlli
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My water bill is over a £1000 up by £200

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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@Enlli wrote:

My water bill is over a £1000 up by £200


Perhaps I shouldn't mention that I'm on a meter and now pay between £12 to £15 every month

Mind you, single guy living alone now paying just a quarter of what the lady next door does

Tried to persuade  her to get a water meter and even offered to apply for her but to no avail

You just can't help some people....

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Enlli
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@jonsie Large house with five adults.

Looked into a meter but the calculation comes out the same.


This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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phonek
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Here, just 2 adults, can't have a meter in our flat so no choice anyway; thus on AHC (Assessed Household Charge), not the more expensive RV (Rateable Value). 

 

Even if we could be on a meter, only affects ~20% of your total bill amount anyway, as most is fixed charges and fixed waste water charge, so we'd save maybe £50-75 on our new £640/year bill (some people may have soak-aways to save a small extra amount on waste water, but not many people). While ours went up 45%, some have seen 70% increases from reading across the web, so maybe shouldn't grumble in the scheme of things. 

 

The thing is that the water industry has been massively badly managed over the last couple of decades at least, so we've all been paying far less than we should have been been charged over a long period. (even outside of any dividend shareholder overpayments, and the like, that were the final cherry on the cake in lack of funding issues!) 

 

When I look at my last 10-years of bills being on AHC, one year I had a ridiculous MINUS 0.67% DECREASE! Others were pennies increase per year, seemingly not even having inflation taken into account; which was completely unsustainable! Only until 3-years ago did we see 12% increases – when the penny finally dropped, and someone in high places realised water needed proper investment. Hence we see the pricing consequences today. 

 

Here's a copy-paste of my last 10-years of water spreadsheet: 

 

Blue =  tiny increases (past ridiculous behaviour!) 

Green = minus decrease (past ridiculous behaviour!)

Red = recent large increases (current ridiculous behaviour caused by past ones!) 

Bill/y

+/- £ 

+/- %

313.74

7.27

2.37

311.65

-2.09

-0.67

316.05

4.40

1.41

316.91

0.86

0.27

319.20

2.29

0.72

334.05

14.85

4.65

348.40

14.35

4.30

389.72

41.32

11.86

438.61

48.89

12.54

639.16

200.55

45.72

O2 forums: FAQs (guide links) / Start guides / Guidelines / Volt+roaming info / Guide: eSim iPhone-iPhone (legacy users) / WARNING: FaceTime/iMessage setup conflict.

macOS: Mac Studio 2023 M2 Max 12c+38g+16n/2TB/96GB RAM MBP 16" 2021 M1 Max/8TB/64GB RAM.
iOS: iPhone 17 Pro Max 2TB/blu iPad Mini 7 512GB/5G/grey iPad Pro 13" M5/256GB/5G/grey Mkb+PenPro.
other: Watch Ultra 3 5G/blk TV (4th gen) 64GB [x2] Studio Display vesa [x2].
Yes, Apple's vertical integration I like; but no fanboi, critical eyes kept firmly open.

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BigBilly49
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I took out a new contract in November 2024. £6 pm I expected a rise of 7-7.5% but when I got my bill it went up by £1.8 (30%). I read this was for contracts after 17/01/25. Can you tell me who’s right? 

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MI5
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@BigBilly49 

Doesn't matter when contract was taken. Everyone was forced on to the new terms but given the option to cancel within 28 days.

Too late to cancel now though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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