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2 contracts

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MelvinL
Level 1: Joiner
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on ‎18-04-2021 08:33

on ‎18-04-2021 08:33

I went with mobiles direct for new contract as mine with o2 expired ask for number to be kept and transferred to new contract.

They stated something went wrong and couldn’t then set me up with a new number now I am paying two contracts.

One (my old) contract is expired but I want to keep my number.

How do I fix this?
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MI5
Level 94: Supreme
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on ‎18-04-2021 08:50

on ‎18-04-2021 08:50

@MelvinL 

You need to call customer service to migrate your number. 

Guide: Migration & porting into O2  

This will end your old contract immediately.

Numbers to call here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎18-04-2021 08:50

on ‎18-04-2021 08:50

@MelvinL 

You need to call customer service to migrate your number. 

Guide: Migration & porting into O2  

This will end your old contract immediately.

Numbers to call here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MelvinL
Level 1: Joiner
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on ‎18-04-2021 10:20

on ‎18-04-2021 10:20

Yes that already on with support, thank you.
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MI5
Level 94: Supreme
In response to MelvinL
  • 151763 Posts
  • 650 Topics
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Registered:

on ‎18-04-2021 13:58

on ‎18-04-2021 13:58

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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