Solved: 2 contracts

MelvinL · ‎18-04-2021

I went with mobiles direct for new contract as mine with o2 expired ask for number to be kept and transferred to new contract.

They stated something went wrong and couldn’t then set me up with a new number now I am paying two contracts.

One (my old) contract is expired but I want to keep my number.

How do I fix this?

MI5 · ‎18-04-2021

@MelvinL

You need to call customer service to migrate your number.

Guide: Migration & porting into O2

This will end your old contract immediately.

Numbers to call here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-04-2021

@MelvinL

You need to call customer service to migrate your number.

Guide: Migration & porting into O2

This will end your old contract immediately.

Numbers to call here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MelvinL · ‎18-04-2021

Yes that already on with support, thank you.

MI5 · ‎18-04-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

2 contracts

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills