14 day cancellation period?

[Rojon]

Hello, I upgraded to a new phone contract on the 11th of April; the phone is supposed to be arriving on the 14th however I have since found a better deal elsewhere. Can I still cancel the o2 contract even after I have received the phone and what is the process for this please?

Many thanks

[jonsie · Accepted solution]

Yes you can return it and cancel under the change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[pgn]

And as an added bonus, @Rojon, O2 in the current climate have extended that 14-day change-of-mind period to 28-days, up until 31-May-2020, url below:

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[Rojon]

Thanks a lot this was very helpful!