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02 tariffs and extras

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Carebear
Level 1: Joiner
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‎13-08-2023 15:18

‎13-08-2023 15:18

I changed my tariff yesterday as I kept running out of data. I choose 30gb for £15.99. I already had Disney+ as my extra but I wanted to change it to Amazon music. Amazon wouldn't validate it and said I wasn't eligible for this offer. Now I'm paying £23.99 a month for a SIM that should only cost £15.99. Why is that?

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MI5
Level 94: Supreme
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‎13-08-2023 15:44

‎13-08-2023 15:44

@Carebear 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151287 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

‎13-08-2023 15:44

‎13-08-2023 15:44

@Carebear 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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‎13-08-2023 15:54 - edited ‎13-08-2023 15:55

‎13-08-2023 15:54 - edited ‎13-08-2023 15:55

@Carebear 

 

What was the error from Amazon, as if you already have Prime you cant take advantage of the offer..

madasaf1sh_1-1691938506535.png

 

 

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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