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02 cannot unlock iphones

Anonymous
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I have just been told this " 02 cannot unlock iphones as from 27th June , try in seven days time ?"

is this correct?

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Anonymous
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Joshua Tree I have just been told as from 27th of june o2 are unable to unlock iphones , to try in seven days?" Do you have a live problem with unlocking?
 
O2
 
O2 Hi Joshua, that's right. This is being addressed and if you bear with us we'll be able to do them again soon :slight_smile:
 
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This is today on O2 facebook page

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MI5
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Probably not - was this live chat by any chance?
Unless of course there is a computer issue at the moment?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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live chat

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MI5
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Of course it was :slight_smile:
Send the form as linked to here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
or do it through your MYO2 if it's the phone you are currently using http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Thank you for replying i t will try above

 

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Cleoriff
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It appears live chat can't even get that right.....

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MI5
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and you're surprised ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@MI5 wrote:
and you're surprised ?

Nah....not really...

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Bambino
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If this isn't a computer issue, which I highly doubt that it is, I find it unfathomable that Live Chat would tell that to a customer. If what they told the OP is incorrect, then something is seriously wrong with O2's customer service if they are allowing Live Chat to give out that kind of information.

@Anonymous Will you please come back and let us know if the links that @MI5 provided you with helped?

I DO NOT WORK FOR O2



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jonsie
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Probably off on their jollies for a week. You could fill a book with the misinformation coming from them! Probably much thicker than their type written auto notes taken from the idiots guide to O2....

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