02 aboad

[Anonymous]

I feel like I have been given misleading information from O2 about the payments I will make abroad. I called them and they told me my payments would be only £1.99 per day in Europe, and so stupidly believed them! I checked the website too, but of course I couldn't see Ukraine on the list and so assumed it was obvioudly IN europe... since it is! To my horror after using my internet to sort out my missing luggage in Ukraine on my first few days I discovered that the £1.99 was a complete lie, and shortly receieved a message from 02, 36 HOURS after arriving that I would be paying £6 per MB and 40p for my sms! I also have no option to turn off my data roaming, making matters worse! Why do I have to pay for this? For being given misleading information!

[Anonymous]

Seems to be part of the script these days

[jonsie]

If you saved the chat transcript hopefully they will refund you. Geography lessons and a little knowledge from actually looking at the website of the company they represent should be the minimum requirements when advising on travelling overseas to whatever country. 

Instead of live chat links maybe customers should be redirected here as they are for TU Go. 

[Anonymous]

@Toby will have to start paying us

[Toby]

Hi guys,

I'll report this to the team to see if we can make improvements. Please do flag any instances where you think we could have more info on hand for customers :).